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insurance… for your protection

New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$5,000 ("the excess") of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve. Please see the 'Exclusions' section below, whereby all Excess Reduction cover will be made void.

This NZ$5,000 excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2.

Excess Reduction Option 1

With Excess Reduction Option 1 the hirer is responsible for the first NZ$2,500 of ANY ACCIDENT COST (save for the Exclusions below), of the of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

Excess Reduction Option 2

With Excess Reduction Option 2 the hirer is responsible for the first NZ$220 of ANY ACCIDENT COST (save for the exclusions below) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

Note: Excess Reduction Option 2 is included in the Inclusive component.

Maui strongly recommends their customers take Excess Reduction Opton 2 to minimise excess exposure and travel with peace of mind.

Exclusions:

Vehicle Security Deposit
On pick up of the vehicle, a Vehicle Security Deposit is payable. The amount is determined by the Protection Package selected (see above). If you do not take Inclusive Component, Excess Reduction Option 1 or Excess Reduction Option 2, the Security Deposit is NZ$5,000 payable by cash, Traveller's Cheques, or credit cards. Should the Deposit be paid by credit card, the amount will be debited to your account immediately. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down. Should the Deposit be paid by cash, a cash qualification process will apply.

If Excess Reduction Option 1 has been taken the Security Deposit is NZ$2,500 payable by cash, Traveller's Cheques or credit card. If paid by credit card, authorisation will be gained for the NZ$2,500 Security Deposit. Should the Deposit be paid by cash, a cash qualification process will apply.

If Excess Reduction Option 2 has been taken the Security Deposit is NZ$350 payable by cash, Traveller's Cheques or credit card. Should the Deposit be paid by cash, a cash qualification process will apply. If paid by credit card, authorisation will be gained.

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (Fuel being petrol, diesel and LPG gas). We reserve the right to retain a NZ$125 soiling fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank (if applicable) must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.

Except where the customer has purchased PGO and/or PFO, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges. Petrol, diesel and LPG gas refill charges will be advised upon return of the vehicle. In the instance of Excess Reduction Option 1 and Excess Reduction Option 2, the credit card voucher will be returned to the hirer.